Store Policy

1. Programs Account Support Advisors

If you have any questions concerning your order, please contact Programs Account Support Advisors via email at lincolncollection@halo.com or Phone us at 800-558-3586. To expedite service, please have your sales order number ready.

2. How your order is received

When you submit an order, it is transmitted securely to our office in an encrypted format.

3. Acknowledgement

When we receive your order, we will email you an order confirmation within 24 hours.

4. Changing or canceling your order

To change or cancel an order, please contact Programs Account Support Advisors via email at lincolncollection@halo.com immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

5. Payment

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.

6. Returns

Returns or exchanges must be made within 10 business days from receipt of merchandise. Please email lincolncollection@halo.com to obtain a Return Authorization from one of our representatives. To refer to our Returns Policy in its entirety, please click here.

If merchandise is received without Return Authorization or is returned after the 10-day period, a restocking fee of 10% may be assessed.